Claim denials can drain both your time and revenue , especially for small or growing practices. At CareTrack Billing, we specialize in helping mental health providers, solo practitioners, and small clinics eliminate unnecessary denials and boost clean claim rates.
Client Scenario
A mental health clinic in New Jersey approached us with a common problem: repeated insurance claim denials. Their team was overwhelmed, and reimbursements were slow. We stepped in to help.
Our 4-Step Denial Resolution Process
1️⃣ Deep Audit
We began by auditing the last 30 denied claims. The result? Over 65% lacked complete SOAP notes or provider signatures critical documentation for payer approval.
2️⃣ System Check
Their EHR system wasn’t catching missing attachments. Even worse, their billing team wasn’t trained to flag incomplete submissions. We identified the system gaps quickly.
3️⃣ Workflow Fix
We designed a custom pre-submission checklist, trained the billing staff, and set up automated alerts inside their EHR. This ensured no claim went out without all required documentation.
5️⃣ Testing Phase
We submitted a new batch of claims using the updated workflow. The result? 100% clean submission rate — zero denials.
Results
✅ Denial rate dropped below 5%
✅ Faster reimbursements
✅ Happier staff and patients
Why Choose CareTrack?
We are Expert in Mental health billing resolve Denial regarding authorization which is very common in mental health practice almost 50% Denails occur due to authorization
🟢 Fully remote support
🟢 Based in UK, serving US clinics
Let us handle your billing — so you can focus on care.
Get in Touch
📧 contact@caretrackbilling.com
📞 +44 7400995046